FATZ

Used to enjoy fast service and great food. Now I have to wait twenty minutes to even be asked about what I would like to drink. Have to walk to the bar to get a refill due to my waitress not paying attention. Then wait close to an hour for my family's food. Granted we were eventually told that the reason for our wait was because the manager sent the chicken back to be recooked due to the first piece being undercooked but we were not told about that until the door greeter asked us if we were waiting for our food and then went to check on our food for us. We weren't even asked if we would like more rolls while we waited. Our was hot and good and we were offered a free dessert for our wait but I feel that paying forty dollars plus a tip we should have received much better service. I do not see myself returning to Fatz Cafe in Aiken.

Last few times we went the service was slow and the food not as good as in past. Last time we ate there we ordered salads with Ranch Dressing and were told they were out!! Granddaughter had time to run to Kroger and pick some up. So tonight I decided to order potato soup and a dessert to go. They were going to charge me an extra dollar for the ice cream because I wanted it on the side so it won’t melt! The manager came out and she told him he had it right but that is because he hadn’t added the extra dollar he told me they would charge. I tried to show her where it says it comes with it and was told she knows what it says!!! I got home and the potato soup was purée potato soup! Very disappointing!

I didn’t read the reviews before going and I’m glad I did not. I can’t speak to anyone else’s experience I can only vouch for mine. The service was excellent!!!! We were out celebrating and the wait staff took excellent care of us. Our server was Jack(Deshon) he was amazing. He was attentive and knowledgeable made recommendations based on what we were looking for. The only drawback was they no longer serve firecracker sticks which is a knock against corporate and nothing to do with this location. Food came out fast hit and delicious. I know some reviews say stay away but me personally I am definitely going back.