Thai Express

Idk about other the other reviews but been coming here for awhile and I never had any problems. Customer service is good and food is great too ~

Food is alright, very salty depending on what you get. I recommend their vegetarian dishes over all else as they tend not to cook their meat protein choices the best.The Basil Fried Rice I had today was super salty, but otherwise alright. Then again I was pretty starving when I ordered it.It’s a shame that they haven’t been able to live up to many people’s standards, I think if they just managed their restaurant better, installed a sneeze guard (crucial, coming from someone who works food service), and got better training with customer service, they could drastically improve their reviews. For now though, it was edible, but I couldn’t finish it. Hopefully my next visit here changes my mind.

Went to THAI EXPRESS today in the Eaton Centre and found a huge piece of glass only a couple bites into my pad thai. I called them and their response was to make me another one...I ended up spending 20 minutes on the subway to get back down there and demanded a refund and that their cooks be made aware. They gave me a refund and said they told their cooks, no manager on site, no apology, no effort to rectify the incident except my exact amount back. Nothing more for my time or the fact that I had to subway there and back again. Also, didn't ask me if I hurt myself. Kind of the most important question.I used to love this place... Never again