Great American Cookies

Aside from the cookies being good customer service is horrible. Guy was on his cellphone the whole transaction and I had to ask how much my order was and he told me"hold on I'm on the phone" like excuse me but if you want to be on your phone then you don't need to be working. This kiosk needs some extreme training.

My husband called yesterday to put an order in for a cake. The women he spoke to was extremely rude and told him "uh, you know you can do this online?" He said "are you telling me I need to do it online?" She responded with "just tell me your name."He was so mad he just hung up and ordered it online. This company better be glad they make good cookies bc this customer service sucks!

Totally awesome! they had this red velvet cookie that was to die for! but they only have it for like a month or so before they get rid of it 😭😭

Cookies are delicious, but they have an unfriendly and unhelpful staff@

They sweep and mop then serve ppl without washing their hands or putting gloves on this is everytime I go there and I decline and say never mind

"Great" is an overstatement.

I got a water that I payed for and I was drinking for over an hour before I realized there were old brown cookie crumbs along with strings of hair follicles in my water. I was disgusted. I went to tell them about my dirty water and the only thing they could do was give me another water with attitude. Didn’t even let me to the manager. I will never return again.

Always delicious

Had a great experience! The best service plus tasty cookies

We always get birthday cookie cakes from the town center location. Always happy but this past b-day we were especially thrilled. We asked the cake decorator to try to draw a boy dabbing and he said he would try. It turned out great!! My son thought it it was hilarious. I wish I could add photos. It looked awesome!

Yesterday, I bought a cookie and a water bottle from the Great American Cookie in Town Center Mall on the lower level. I found $6 on the ground and gave to the cashier, Tasia, to keep behind the counter in case someone came to look for it. I handed it to her and she said "thanks for buying my lunch". When I asked if I could use that money to pay for my order, she said "I can give you a discount instead" and gave me the 15% off employee discount. She was very rude. I am never buying from them again.

I am so disappointed in the service. My mom and I were waiting in line to choose cookies. I noticed an employee in the back corner on her phone. A gentleman walked up behind us and she decided to come out and help him. She didn’t even acknowledge us. Her name was Dominique (sp). I have worked customer service for over 15 years. Anyways, won’t be back.

Expensive

Really good. My boyfriend used his $5 coupon to get me the buy 10 get 3 free cookies and the domino cookie is really really good I got 3

Called multiple times and no one answered the phone.