Dunkin

For the most part, this location is fantastic. The baristas are fast, friendly, and make delicious drinks. Sometimes, there are inconsistencies, but the good drink versus bad drink ratio is still popping enough to keep me coming back here. The manager at this store is super professional, customer friendly, and makes me feel as though my business is valued. I felt this on Friday morning when I can in to grab a drink I had ordered for pickup on the App. Dunkin is taking over again...watch out Starbucks!

We visited the Overland Park, KS location on 151st St... love Dunkin, however, the cashier in the store working was VERY curt and rude, 2/3/19 @ 11am. If I want to be talked down to I would go to Starbucks.

A terrible experience. We pulled up to the drive thru and the line was long, but we were already in the line by the time we noticed, so we waited. 15 minutes goes by and we finally order and a very unfriendly man takes our order. Another 7 minutes and we get to the window. The woman takes our card and we wait… and wait… and wait… three people are working on something at the window but have not addressed us at all. FINALLY we get our drink and get an apology. We leave and of course we paid for and were given the drink of the car in front of us, not our own. Both large coffees but we needed almond milk…. So a good hour trip from our home later and no coffee. My main concern was the lack of communication. If they were having issues with their system or something they could have told us instead of just ignoring us.