Chipotle Mexican Grill

Do I really need to wait over a half hour from when my online order was due to be ready? I placed an order at 11:39AM for a simple chicken bowl. Everything went smoothly thru the ordering process and selected 12:00 for my pickup time. I work close to this location and arrive at ~11:55 AM. There was a line at the pickup counter but no big deal since I was a few minutes early. I waited and waited (patiently) until my order FINALLY came out at exactly 12:30. I could have not ordered online and I probably could have gone through the normal line at least 5 times in the 35 minutes I spent waiting for a simple online order. If you like to waste your entire lunch break doing nothing and waiting on food, by all means stop by this location. I will not be returning here.

So when you say you want a “Chicken burrito”, why do they still ask what meat you want? BECAUSE THEY DON’T LISTEN. When you say “little”, they still put a lot of sauce. Pay attention people. Customer service was mediocre.

I had a bad experience. I order a steak burrito with extra rice and extra steak. That is all I order on the burrito I travel a lot sometimes they are on the smaller side but I order this every time And I have been going for years. At this location I order online and I get there and my burrito was the size of my fist. This is the third time it has happened in the past 2 weeks. This is a 11.35 for a very small burrito. Let me be clear I am asking for extra steak, I’m paying for it. I am just not getting it. The last time I called ahead and again a burrito the size of my fist. Manager tells me this is how it is. I love chipotle and have been to probably 100 locations. This is the first I have had a problem with. I work at GE and they just lost a lot of business! I will just go to another location. This photo is 2 scoops of rice and 2 scoops of steak 11.35