Baskin-Robbins

The employees are so amazing and friendly! Ugh, I wish I could remember the womans name, she went OUT OF HER WAY to satisfy my craving for a specific ice cream that was not on display at the time. Fantastic customer service! 😆

We went by this location in the evening after dinner. While the staff attempted to be courteous and helpful, the portions and the knowledge of the staff were lacking.There has always been a marked difference between sizes of cups and shakes are normally thick and rich, but neither was the case.Our young ones got child scoops but they were placed in the new smaller blue cups rather than the traditional larger pink ones. Then one of our teens who ordered two scoops had them jammed into the smaller cup and the oldest who ordered a single scoop, we couldn’t tell the difference between the kids scoops and the single scoop.Finally, my Oreo milkshake was heavy on the milk, light on the ice cream and nonexistent on the Oreos. The shake was thin and runny, and not the quality I’ve come to expect from Baskin Robbins.I hope this store begins paying more attention to quality and portions, or this new building will stand empty in no time.

Went in for milk shakes and the employees were very nice and friendly milkshakes we're amazing. The employees working we're the most friendly and nice people I have ever met at any place.

Surely service will keep me away from this location. I had to instruct them on how to make a sundae. Not like it used to be. Must be crummy management who cares little for their customers.

Now if I could leave 0 stars I would. For the most part I give fast food restaurants a break (I’ve worked several) but bad customer service will never be okay. 1- We asked for cream and sugar in the coffees which clearly wasn’t there. Even verbalized the amount. 2- We sat at the window for 4 minutes, watched literally 3 people walk in and then back out and yet we were still sitting there... Honked a few times and did the reverse and pull up to see if that would register anything. 3- Had to also ask a second time for napkins for the bagels.4- Get the coffee back and it still tastes like theres no sugar just milk added. At this point I would even take sugar packets. 5- the bagel was somehow cold. I’m not even sure how that’s possible under a heat lamp unless it came straight out the fridge. This can’t even be blamed on high traffic as it’s a holiday. So disappointing and sad that I have to post double the amount at Starbucks to get some basic items correct.

Employee complained before he made our order. "My job is so hard." We didn't ask. Then he made our order. It was sloppily made with no effort. We just got our money back. Get some basic management and quality employees. This wasn't our first problem here, more like our 10th. Goodbye.