Au Bon Pain

Ordered a chicken & avocado, and halfway through making it, the lady told me they’re out of avocado. She said it as a statement without offering an alternative or asking if I wanted anything else, basically waiting on me to say “it’s fine” and move on. Seeing a bag of arugula out, I asked if I could have it in place of the avocado, got the affirmative, then ended up with some mixed lettuce after opening up my sandwich - this sounds trivial and getting romaine over arugula ain’t life or death, but it’d be nice to come out with what I had ordered. Still charged full price for the sandwich. Service was at the swift speed of a turtle even though there were no other customers!

I Love going at Au Bon Union Station,but I had a bad experience from an employee whom was rude and very did respectful I will not go there as much know! Commissioner of DC

Bad customer service.

Service in the morning is completely disaster!!I online ordered 3 items, coffee latte and espresso shot. When I arrived, I only got two and one coffee. The woman at the pickup location said the other guy should take care of the bread but apparently he is not. Asked for help and nobody pays attention. Moving reaaaaally slooooow, and nobody apologized for it. And finally I got another LATTE. Haha. Didn't even bother to ask for the right one. Online-ordering is because I wanna skip the line and go directly to the train, not means I wanna this awful service. If you get a job, like it and do it, or just quit.

The service was absolutely terrible. When I got to the counter there were 3 men and a woman standing behind the sandwich counter. I told the women my order and then she told me to tell the men. The three men were joking, laughing, and playing the whole entire time and made it seem if I was being a burden (except one guy who was being very creepy. When making my wrap they were laughing and talking all over my food and had no concern for time what so ever. After making my wrap the one creepy man took my wrap from the man who made it and because he was joking around so much he dropped it on the floor and tried to act like I didn't see it. I told him I didn't want it and he said there was nothing wrong with it. I will never go there again

This place has a great selection of quick , healthy options at good prices. I had the egg white, cheddar , and avocado on whole wheat bagel. This was very tasty, but I was disgusted to find several hairs in it. The young man who prepared the food clearly needed to wear a hair net. Because of this unsanitary disgrace, I give four stars where I'd otherwise have given five. I found the prices quite reasonable at 2.99 for a decent sized Chai tea

Cheap and good taste ~~~!!!

I was happy to find oatmeal for breakfast... But not happy about their inadequate signage. Does the oatmeal have milk it it? How much is it? Or much are these fresh-looking small and large cups of orange juice? How much are these bottles of water? The lack of signage failed to address any of these questions, and the staff member very partially answered. Ultimately my jaw dropped at checkout when the prices came up because I wasn't given the opportunity to evaluate the items when selecting them.

I've stopped going here because the food quality is extremely poor. I think maybe this location receives pastry and coffee once a week (or less) and just sells that stuff until it's gone, regardless of freshness.

The layout of this place gets you a stroke. Horribly run.

I have been in this place several time and love thier Good egg BF sanwitch. Also good oat meal. Quick to grab and go. They don't have permanent staff to make your latte most of the time. Resonable price! Have multiple pastry selections.

Nice place for a breakfast to start your day.

Staff are aholes

Wow! Deliciously flavorful and yummy food! All of the service is excellent! Thank you!

Love thier raisins cookies