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United Polaris Lounge

Recommended Reviews

5
85%
4
12%
3
2%
2
0%
1
0%
4.8
49 reviews
😍
Jeffrey Denson
2018-11-13 on google

Nothing to complain about here. Really a great place to relax. Shower Suites are A+. Daybeds are nice but maximum is 1 hour. Beautiful finishes.

😍
Cris Hazzard
2018-11-01 on google

Located by C18, this is one of the best domestic lounges, if not the best. You can read about the entrance restrictions in a lot of other places, but if you qualify for admission, it's definitely worth the trip. I landed on the B concourse and had to transfer the international terminal (5), so this lounge wasn't on my way, but glad I stopped. Used the shower room (large and clean) and had a full-service dinner. The staff are friendly and accommodating, the food was excellent.

😍
Kwok San Chan
2018-10-27 on google

A good place to take a break while you're waiting for your flight. Coffee and drinks were good. There is a light food selection available. Cubicles have USB charge points , which is helpful. Shower facilities available.

😍
Rodrigo Melvin
2018-10-18 on google

The best airport lounge I've been. Variety of food, drinks and amenities. Place and staff very welcoming.

😀
John Lin
2018-10-13 on google

Quite a lot of choice and the food is great. The Lounge is much better after renovations. The seat is comfortable and it's good to have a little rest at the busy airport!

😍
ei thu
2018-10-10 on google

Clean spacious and comfy lounge with shower rooms and dining room. Staff are friendly and they have decent choice of beverages and appetizers. Food in the dining hall is delicious. It would be better if they had business center or phone booth for quiet working space.

😍
Michael Johnson
2018-09-21 on google

A lounge done right. United Polaris lounge offers the best food out of any lounge I've had the opportunity to visit. The showers are out of this world after a 12 hour flight. I look forward to seeing more Polaris lounges popup in more locations.

😍
Larry Perry
2018-09-02 on google

First class service. Amazing dinner and superlative staff. Our waitress Stephanie was stellar! Definitely the way to spend a couple of hours before the next leg to Paris!

😍
Cory Jenson
2018-08-24 on google

Top notch lounge. The restaurant has very good food and the service is exceptional. A welcome break on a long trip.

😍
Martian Cat
2018-08-24 on google

Spacious lounge with plenty of seats and a pleasant air temperature. The food is decent and there is a solid selection. Staff are friendly and helpful.

😍
Christoph Thunder
2018-06-11 on google

I have never seen an Airport Lounge as great as this one. Awesome service with at-table dining opportunity. Great food and drinks, awesome staff! Clean and very stylish - a true recommendation - 5 stars!

😍
Della Thompson
2018-06-06 on google

Very friendly staff. Somewhat healthy selection of food and the bar is filled with top shelf liquor. View is from dining area inside lounge.

😀
Florian Dieckmann
2018-05-16 on google

A big upgrade from the previous lounges. Roomy and clean, the service is pleasant and the assortment of food and drinks is good. It also provides space to get work done as well as a lively bar area. Available for passengers on international business and first class flights on United.

🙂
Vincent Quan
2018-05-14 on google

The Polaris lounge has a full service bar and hot food. Additionally, there is plenty of seating and the times I’ve been there haven’t been too crowded. The food options here really aren’t that great and the drink options are pretty limited. I do like the flavored water but that’s about it. Can’t really compare to some of the nicer lounges in Europe or Asia. By US standards this is a nice lounge.

😍
Patrick Briscoe
2018-02-03 on google

Outstanding food and service. A peaceful oasis at ORD.

Questions & Answers

Terminal 1 near gate C18. Take the escalators and underground walkway to concourse C. When you take the escalators up on the other side, at the top you will see a United customer service counter directly ahead. The entrance to the lounge is next to it on the left.

If you are traveling on international polaris business class, you can get in. You can't get in even if you're Star Alliance Gold.

Yes

We have been in the regular United lounges a few times and visited the Chicago Polaris lounge for the first time in February. We both thought the Polaris lounge was significantly better.

Nope, Polaris is only for business class international ...

Only on international departure. No international arrival access if you fly Lufthansa

You can only get through security with a boarding pass for an out bound flight. If you are not continuing your flight, you are not able to enter terminal 1 and not able to use lounge.

Not in the Polaris lounge. In the normal United club, yes.

No

Can't buy a pass. Gotta be flying long haul international in business or first class with United or a Star Alliance partner.
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