Tropical Smoothie Cafe

Good food healthy alternative..

We eat here at least twice a week. We where there Friday 3/15/1019. We waited over 40mins to find out they gave our order away. All we where offered was a refund or to wait for a remake. No discount or nothing. Later the cook came out and profusely apologize explaining that he wasn't a manager. but you could tell he was sincerely apologetic .he is the one that should be a manager because he understands customer service. I recommend promoting him immediately because if it was not for the cook we would not be eating here any longer. This was around 11.30 _12pm

We've been here many times and the food and smoothies are great. In the past I would have given Tropical Smoothie 5 stars. But I need to warn vegetarians and vegans to be careful. My husband ordered my flatbread with Beyond Meat, NOT chicken, as always. The clerk used real meat instead. I called, expecting an apology, only to be told my husband ordered wrong. The clerk was rude and wouldn't apologize or take responsibility. My husband, son, and I won't be back, although we will miss the food. Trust is essential.