Thai Express

Customer service at the worst

Adding to the other negative reviews which I don't like to leave. However, as an employee with a short lunch break I called to preorder my food so that it would be ready by the time I got there. Upon calling, the staff answered the phone with "hello?" so I assumed I had the wrong number, but upon clarification it was Thai express. I had asked to put in a phone order for pickup and was told "no". I had to go in and place an order and wait or use a delivery app because they just don't do phone orders. I called a neighbouring Thai Express literally less than a km away and they stated they did phone orders, and had no idea why they didn't do it at other location. With the poor customer service I received, I will not ever go to this location. The food and service was fantastic at the other Burlington location.

Normally love pad Thai from Thai express, but this locations was virtually tasteless. Go to the other Burlington location.