Starbucks

Very hard working - nice- on time team members, super friendly.

When into this location today 2/24/2020 @ approx 10:50am. Placed my order with a young lady with purple hair. Sat down and waited patiently for my order 20mins later, I asked about my order that was just sitting on the counter. No name was called because the young lady never took my name and couldn’t be bothered to just say “excuse me your order is ready”. I worked for Starbucks many years ago in Boston at Brigham and Women hospital, which was constantly busy and our customer service was top notch. What I did notice were all the people that were white were called by there names. There was me and another fella and our names were forgotten. This kind of behavior does not reflect corporate, it’s the people that wear the mask that’s the problem.

Specialty Coffee Items from Menu Are Inconsistently Made or Incorrect.Stafff struggles with making their specialty coffee's with any level of consistancy. These are not personal customizations, soley offerings from their menu. The specialty coffee items are not cheap, i expect them to be made appropriately or perhaps removed from the menu. Too often, i have to wait an extended period of time for staff to remake correctly. I live within walking distance to the Belmont street location but recently started going to the Starbucks at Westgate.

Drinks are good Service not as much The staff don’t even try to call out your name if they think they can’t pronounce it. But it’s annoying when it’s busy and you are calling a drink out by the drink name like other people can get the same drink as you. At least make an effort to call out peoples names. That’s your job. Thanks

This is my favorite Starbucks! The team who works here is so professional! Billy is great! My coffee is always perfect and I love that they have a drive thru!

This is a newer Starbucks with all the amenities, staff is courteous and helpful

Love this location. Lots of seating and it's open and airy. Can be loud at times but that comes with the territory (next to Stonehill College).

I love this place simply for the fact that my order is never wrong. I order through my starbucks mobile app so it's ready when I get there. Although, if you get a nitro cold brew, you have to inform them of that when you arrive. Great customer service and great coffee. I have never ordered food from here.

Friendly staff. Always remember my name and my drink of choice.