Showmars Commissary

Thanks for the questions Tommy. It typically depends on what tool you use to contact us and the nature of the complaint. If you go to our website and contact us there, that will typically be reviewed the same day and someone will respond to you within the next 24 hours. If you contact us through Google, like this, typically we try to respond the same day. If you make a complaint using Google Maps Reviews, we are usually notified of the review the next day. So, all in all, no matter how you try and contact us we do our best to get back to you within 24-48 hours. If the nature of the complaint requires us to investigate further with the particular location you may receive a note letting you know that we are reaching out to that location for more details. This could cause a final resolution to the complaint to take a little longer. Hopefully this is helpful for you. Thanks.