Sbarro

I'm writing this review because some one cut me in line and the staff did nothing but oblige such a rude and inconvenient gesture. The service staff in general feel like they don't want to be there and are miserable. They are very unwelcoming and I some times question my judgement when choosing this venue.

The food was too doughy

Everytime I try to order a whole pie I am given a 45 minute wait time. Unacceptable. I am a 20 yr experienced chef from NYC the capital of pizza. The management an or ownership of this location need to be changed. Their open time is 10am... Yet the first pie is never available until after 1130???? How is this possible. Ive lived in 7 states and worked for 4 franchises. This is by far the worst ran, sorriest excuse for pizza in SoCal. I demand. Someone contacr me with solutions and fix the management porblem here

Used to love this italuan resturaunt, not anymore the food is not the same. My food is cold before I sit down to eat it

This place is bom

Longest wait for mediocre food . Staff was nice and all no beef with them but for the price wait and outcome not worth

I had a very Positive experience here at Sbarro Pizza In West Covina. Gabriel is very talented at making pizzas. When he was preparing my pizza it looked like he was painting a picture. He is the Bob Ross of Pizza. Nadeen has very good customer service. She was very Kind and Made sure that we were satisfied. The Pizza had a Great Taste, Texture, and Look. It looked as if it came straight from a commercial. Gabriel told me that he was making a specific pizza for the first time and it looked like a pizza of a commercial. He is very Gifted for making pizzas. Nadeen and Gabriel will always be my 2 favorite people at Sbarro Pizza In West Covina. I will be certainly returning for more pizza. Thank you so much for your awesome service guys!

Cold food rude service

Good food!

I used to love their pizza but its changed so much and not worth the price any more. The pizza was ok but maybe it was old but that would honestly make it worse to me. The bread sticks didn't come with any marinara sauce so i had to go back and ask for some. Well when i did the guy getting to orders ready was getting a big order ready so i asked if i needed to wait for him or if i can just ask the cashier for sauce he told me i needed to wait for him while he got ready 9 individual slices of pizza, the cashier heard and since he was just waiting for the order he got my sauce and handed it to me for free. I just wish the sauce made the bread sticks taste better.

They don’t specify what type of phone payment you can pay with. I feel so embarrassed when they said they don’t take Apple Pay after i already have my food ready. I always pay with my phone in the past. They should put a sign somewhere noticeble so people like me don’t go through that embarrassing scenarios...I was so mad😡 had to drive all the way to bank.

This plaza is West Covina USA- is great

We like a lot going out. Yesterday we came to this delicious place which friends told us about. We spent a lovely time there with first-rate dishes and a courteous team and a talented chief cook. We added this fine restaurant in our phone list and we shall no doubt go again soon. We deeply recommend.

Second time at this location. The customer service is not friendly at all. The menu says create your own combo, choose any side, yet your only option is bland watered down spaghetti or salad with nasty cheap dressings. False advertising in my opinion. Why can't it include baked zitti? Not worth coming back for

Never been to Sbarro before. The servers were friendly but the food was a little dry. I had a stromboli that looked like it had been sitting for a little too long.