Haidilao New York

A fancy hotpot place to go with your friends and family. Many choices of the food. You don’t have to worry about you can’t find the food that you like. Prices are affordable and the services are very good. People are very friendly and nicely. Strongly recommended.

Entertaining place for group. A lot of amenities by the waiting area, unlimited snacks and drinks, just don't overdo it and don't have room for the real meal! Very crowded, come early. The foods are fresh and the waiters and waitresses are very. accommodating. When you first sat down, they will give you a bag to put your jackets in and give you and your party aprons to wear. They have a great selection of sauce and garnishes for you to choose from, they even have fruits and dessert right there at the sauce bar. Must try their dancing noodle, even if you don't like noodle, still be entertained by the server's noodle dance, be prepared to get noodle in your face. Parking lot is close by, 3-5 minutes walk.

Their service is the best of the best; A key reason that makes them special and outstanding. Haidilao is my favorite without a doubt and I visit them once a month. I highly recommend to have green hot pepper and seafood with tofu broth.

Absolutely excellent customer service. From the woman at the door, all the way to the server and what I suspect was the manager. Everything we at was fantastic. We ended up ordering too much spicy food and our server helped skim off some of it for us. Can't wait to go back.

Nicest hotpot spot I have been to so far. Lots of free amenities and very entertaining. Food was also enjoyable.

As my friend recommended this restaurant, I checked it right away over the internet. I like the quality of images of the food and also how elegant the place looks like. With no hesitations, I went there with my family. I have high expectation based on what I saw and yes! The service is excellent and the food tastes so great, you'll want more! The way they present the food is also professional and very elegant. I also love how clean the place is. My family loved the experience and we enjoyed it.

Sadly our Haidilao NYC experience wasn’t great — especially compared to the California outlets.Yes, there are more amenities in the waiting area, but what really matters in the end are food and service — both did not live up to the expectations. Our waitress’ house sauces were bland, except for her signature Thai-style satay. The house specialties were particularly bland and disappointing. Considering the many other local hotpot options, we won’t return anytime soon.

Exactly the same as Haidilao China! Fantastic service and food. Agree on previous review that’s what called service. Hope they can be 24/7 after grand opening and they can retain the amazing staffs

Super duper service! But please try to make a reservation before you go or go earlier. They only have about 10 tables for reservations so a week before the day you go the reservations are open. Hope that makes senseI have been there twice and both times, I waited about 2 hours for a table on a weekday. They try their best to keep you comfy while you wait. They have juice and snacks for free. There are games that you can borrow. They even have a hand massage station and a screen protector changing station. Everything out in the lobby is free but they do a tip box. But once you're in, you're good. The second time we came here, we were celebrating my brother's birthday and the managers gave us hot pot chopsticks and DYI soup broth packet. Oh, if you order the pull noodles, you will get to see one of these guys dancing. Excellent service!