Einstein Bros. Bagels

Great staff, great bagels, and great coffee! The GM is such a sweetheart too! Remembers me after going there twice and that makes anyone feel special

The food itself is excellent and the location is convenient. That said, on my last visit I witnessed the manager berating the front line employee for five minutes straight during a rush. While the food is good, I'm not inclined to give them business when such disregard is given to employees in front of customers.

Not a great visit. We stopped in mid-morning, and were the only ones at the counter. And we waited for service... even though there were at least three people somewhere on the other side of the counter. No one acknowledged us - "We'll be right with you," - or even made eye contact, frankly. Finally, someone came to the counter from the back and attempted to kill us with kindness. But no recognition of the wait time... which was probably about 4-5 minutes. Food was fine.

Best bagels in the Midwest. JUST like east coast bagels! Good variety on their menu but all flavors listed are not always available. 4 stars instead of 5 because the quality of the staff they have working there has declined over time. Staff used to be cheerful and friendly and now the staff that works there acts like they hate their jobs. Yes, they take your order, take your money, and make your food, but their attitude while doing those things now leaves a lot to be desired.Yes, I will continue to go there because they have the best bagels, but I will just hope they eventually hire people who actually like working there.Bagel varieties that I enjoy most from there are ancient grains, sesame, blueberry, chocolate chip, and dark rye. They also have many other flavors as well.The sandwich I like best from there is egg, cheddar, and turkey sausage on an ancient grain bagel. YUM!

Never been to an Einstein Bros before and was satisfied with my entire experience. The food, the coffee, the service. Thumbs up, all around.

Food is good in my experience but I'm really sick of walking into the store 15-20min before closing and having someone yell "WE'RE CLOSED!" at me! I understand that walking in before close is kind of rude, but with even 10min left I should be able to get a quick bagel. Additionally, on several occasions I've ordered a coffee and if there's someone in line behind me who orders food they will make the food first (fine, I am patient) and then they've helped other customers before even asking another employee to help out with drinks?? And half the time what seems like the entire staff is just behind the counter talking about random stuff like their pay and not paying attention to customers WHO HAVE BEEN WAITING 10MIN FOR THEIR FOOD. I NEVER, EVER, EVER!!!! Write bad reviews, but this was the last straw. I'd rather go to the Wendy's next door where the staff are rude but at least they make your food fast.

Good bagels and cream cheese. Nice selection of breakfast and lunch bagel sandwiches. Friendly staff.

I have gone here since the late 1990s. They are one of the best bagel places in Madison. My personal favorite is chocolate chip. I highly recommend them.