Chipotle Mexican Grill

We always stop at Chipotle when we're by one. This one was clean and the staff were nice. The food, as usual, was awesome.

Horrible horr-i-bull experience. Ordered online, given 645 pickup time, waited until 720 -- in crowded lobby, shoulder to shoulder with other frustrated, facemask-wearing customers until attendant acknowledged my presence. Told me to be patient. 10 min later admitted they lost my order. Not wanting to wait another half hour, I asked for refund. Informed that it was *impossible* to issue refund. There were so many things wrong with this experience, generously described as deceptive and misleading and more accurately dishonest and, arguably illegal. Seriously... Forcing customers to wait for service while packed inside a virus-incubation chamber?!?

I received only half the items in my order which was listed on the receipt stapled to the bag. When I called to ask for the rest of it I was hung up on and now no one at the restaurant will answer my phone call. My boyfriend tried calling and the manager hung up on him as well and now they won’t answer our phone calls, they clearly have caller ID. Times are tough but come on.