Buffalo Wild Wings

Ordered wings at 4:15 PM. Called store at 6:30 PM to ask about our food. Went and picked up our food ourselves. Long story short our food had been done for hours and we ate cold wings and cold soggy fries. Normally the food here is pretty good but we've always experienced terrible service.

There tends to be a lot of confusion when orders are placed, staff is friendly but lack training. The place is great but the experience could and can be better. Buffalo Wild Wings has great food, good prices, but they lack cleanliness and effort.

When I called the person who took my order was super friendly and told me it was a wait due to it being “traditional Tuesday”. That was fine with me, as I wanted my order a little later. He said it would be about 45 minutes. When I arrived at the restaurant it was chaotic and unorganized. The cashier seemed to have an attitude and asked for my name and took mY payment. He then walks over to the empty dining area where they have a ton of bags of food ready and grabs my order. I get home and the food was ICE COLD. I had to throw my food in the oven to warm it up, which defeated the purpose of getting take out. I understand that things are different now because of the COVID-19 outbreak, but terrible service and cold food is completely unacceptable. I attempted to call the store to let them know of the horrible service, and it rang and rang and rang. I will never return to this location again! I wasted time and money!!! Highly disappointed.