Betsutenjin Ramen

He were sat under a Leakey roof and had water dripping on us and our food. We asked for a different table and we did not get one. There was one available but we were not offered it. Another couple comes and and they get the dry table. Which seemed weird why would you seat customers under a roof dripping with rain water?To make this experience worst customers who came after us had received their food prior to us. As a former chef I get resteraunt a are busy, I’ve been a cook for a long time. But this was just unacceptable, and especially the health concern with rain water in customers food. I brought it to the attention of the supervisor at the time and all she said was “sorry,” and didn’t do anything to try and help the situation except told us we can wait longer.

The food here was 4-5 stars: the soft boiled egg (a crucial part of good ramen) was cooked well, the broth was delicious and the pork was tender. It’s a bit pricey once you add on anything ($3 for corn, really?) but you can taste the quality ingredients. The service here was what brings my rating down. The door was open in freezing (32 degree F) weather and they would not close it even when we asked them to. I was wearing 3 jackets and gloves inside while we waited for our food. We then waited nearly an hour after putting in our order and watched as every table around us got their food even though they had sat down after us. We finally flagged the waiter down and he asked if we wanted our check ... we explained we hadn’t received our food yet and he then went back to get our order back on track. After that the food came out quickly. The vibe is small and cute but I don’t think I will visit this restaurant again.