Baskin-Robbins

10:30pm and i was turned away on friday night for ice cream. I was told the ice cream was not being sevred at that time. Absolutely ridiculous the other crew would have sevred me. There hours of operation were till 11:00 pm i will not go back the girl was rude.

Will not return to this location for ice-cream, and perhaps for coffee either. I waited 10 minutes to have my order taken, while about 5 people for coffee and donuts were served immediately. After placing order, I assumed it would be fulfilled immediately. No! I stood for another 5 minutes while other orders were taken! Finally, I asked for a refund ... and the manager actually looked puzzled. Instead of offering an incentive or apology, he processed my return and said they couldn't do "everything." VERY BAD CUSTOMER SERVICE!! Will not be back.

Very frustrating place to visit. Don't be deceived by a short line, it will take a long time. Several people walked out after waiting in line. Unfortunately I had already paid and was waiting in the second line to be served. Don't waste your time.

Really good ice cream flavors and the coffee is amazing too. So glad it’s in Matthews! A nice place to visit for a treat and there is a pond with chairs and tables just outside to relax at.

Ordered a Oreo sundae. They gave a scoop and a half of ice cream and was out of the rest of the ingredients

I've avoided this place because of the bad reviews but it is a very nice place to take the kids for ice cream plus it smells great from the drinking doughnut/coffee:) glad we gave it a try!

Every table was dirty!! The young girl that was trying to help us just didn't know what to do!! The two other employees didn't even try to help her. No hot fudge and they didn't know what walnuts in syrup was??? I paid for my sundae and threw it away and went to Bruster's....Very say because I remember when Baskin Robbins used to be the place to go.....